DISPATCH & DELIVERY TIMES

We currently only ship to UK & USA.  No shipping is offered currently outside these territories.

UK
Free Shipping - Royal Mail Tracked 24

Order by 2pm on weekdays for next-day delivery (Monday to Friday excluding UK Bank Holidays) from the UK and tracked by Royal Mail.


USA
Free Shipping - Standard Delivery

Delivered within 5-8 business days working days.

 

You will receive a tracking number once your order leaves our distribution centre. Please see Track My Order for more information.
* Estimates only: some orders may arrive before or after these times.

If the delivery day falls on a public holiday, the Items will be delivered on the next working day.
Delivery of an order shall be completed when we deliver the Goods to the address provided and the Goods will be your responsibility from that time.

CUSTOMS TAX & DUTY

Outside of the UK, orders are shipped from the UK on a DDU (Delivered Duty Unpaid) basis. This means that any outstanding import duties, clearance fees, brokerage fees or any other additional charges are the sole responsibility of our customer and have to be paid on delivery of your order.

SIGNATURE ON DELIVERY

A signature is required for all deliveries. 

Royal Mail: If you are unavailable a card will be left with rearrangement details and your parcel will be held at the postal office. If you are unable to rearrange/collect your delivery, Royal Mail will return the parcel to us.

For mail sent using our Royal Mail Tracked 24 service, you will be able to see confirmation that your item has been delivered and see the signature. You won't be able to fully track your item throughout its journey.

SEASONAL SALES

Please note that during our seasonal sales and periods of promotional activity processing and dispatch of your order by our distribution centre may take longer and certain delivery services may be removed.

EVENT OUTSIDE OUR CONTROL

Occasionally our delivery to you may be affected by an Event Outside of our control

If an Event Outside Our Control takes place that affects the performance of our obligations under a Contract:

  • We will contact you as soon as reasonably possible to notify you; and

  • Our obligations under a Contract will be suspended and the time for the performance of our obligations will be extended for the duration of the Event Outside Our Control. Where the Event outside Our Control affects our delivery of Goods to you, we will arrange a new delivery date with you after the Event outside Our Control is over.

You own the Goods once we have received payment in full, including all applicable delivery charges.

All orders are security sealed before leaving our distribution centre and under no circumstances should packages be signed for if these seals are broken or the packaging is damaged upon arrival. If the seals are broken or the packaging is damaged, please immediately contact our Customer Care Team.

If you have any queries, please do not hesitate to get in touch via the Contact Us page.

PRE-ORDER

Pre-orders will be dispatched on the specified date stated on your chosen item. Standard delivery times apply from the stated pre-order dispatch date of your chosen item. Orders that include standard non-pre-order items will also be dispatched on the specified date. Dispatch times are estimates only and are subject to change. If you wish to cancel your order, please contact our customer care team before the stated dispatch date.

Once your pre-ordered item has been dispatched you will receive an order confirmation email with your tracking details. You will be able to track your order here